Shipping policy

Shipping Policy

THIS ROCKS! ships books, magazines, apparel, accessories and other merchandise to customers in the United States and, where available, internationally.

Because some products are stocked directly while others are produced to order by fulfillment partners, processing and delivery times may vary by product.

Order Processing

Orders are generally processed within 2–7 business days.

Made-to-order and print-on-demand merchandise may require additional production time before shipment.

Business days do not include weekends or holidays.

During new releases, holidays, major promotions or periods of unusually high order volume, processing may take longer.

Shipping Times

Estimated delivery times begin after an order has been processed and shipped.

Typical U.S. delivery times are approximately:

  • Standard shipping: 3–8 business days after fulfillment

  • Expedited shipping: As shown at checkout when available

These are estimates rather than guaranteed delivery dates unless a specific guaranteed shipping service is expressly offered.

Carrier delays, severe weather, holidays, transportation disruptions and other circumstances outside our control may affect delivery times.

Made-to-Order Products

Many THIS ROCKS! apparel and merchandise products are produced specifically after an order is placed.

Production time is separate from shipping time.

For example, an item may require several business days to manufacture before it is transferred to the shipping carrier.

Multiple Shipments

Items in the same order may be fulfilled from different locations.

As a result, your order may arrive in multiple packages on different days.

You will not be charged additional shipping solely because we divide an order into multiple shipments unless otherwise disclosed at checkout.

Books and Magazines

Books, magazines and other printed publications may be fulfilled separately from apparel or merchandise.

Preorders will ship according to the estimated shipping schedule stated on the applicable product page.

If an order contains both a preorder and an immediately available item, those products may be shipped separately or held for combined shipment depending on fulfillment arrangements.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the products ordered, delivery destination and available shipping methods.

Any promotional free-shipping offer is subject to the terms stated with that promotion.

Tracking

When tracking is available, customers will receive tracking information after the order ships.

Please allow time for the carrier's tracking system to update after receiving the shipping confirmation.

Tracking information may occasionally take 24–48 hours to show movement.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing your order.

If you notice an error, contact us immediately at [CUSTOMER SERVICE EMAIL].

We will make reasonable efforts to correct the address before fulfillment begins, but address changes cannot be guaranteed after an order has entered production or shipment.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Returned or Undeliverable Packages

If a package is returned to us or to a fulfillment partner because of an incorrect address, failed delivery attempt, refusal or other delivery problem, contact us to arrange reshipment.

Additional shipping charges may apply when the delivery failure was caused by an incorrect or incomplete address supplied by the customer.

Lost Packages

If tracking stops updating or a shipment appears to have been lost in transit, contact us at [CUSTOMER SERVICE EMAIL].

We will work with the carrier or fulfillment provider to investigate the shipment and determine the appropriate resolution.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around the delivery location.

  2. Ask household members or neighbors whether they accepted the package.

  3. Allow up to 24 hours in case the carrier marked the package delivered before final delivery.

  4. Contact the shipping carrier if the package is still missing.

If the package still cannot be located, contact us and we will assist where reasonably possible.

Damaged Shipments

If your order arrives damaged, contact us promptly at [CUSTOMER SERVICE EMAIL] and include your order number and photographs of the damaged product and packaging.

Damaged, defective, misprinted or incorrectly fulfilled products will be handled according to our Return & Refund Policy.

International Shipping

International shipping may be available for selected products and destinations.

International customers are responsible for any customs duties, import taxes, VAT, brokerage charges or other fees imposed by the destination country unless those charges are specifically collected during checkout.

Customs processing may delay delivery.

THIS ROCKS! does not control customs inspections, duties, taxes or processing times imposed by government authorities.

International Address and Delivery Restrictions

Some products or fulfillment partners may not ship to every country or territory.

Available shipping destinations and methods will be shown at checkout.

Orders cannot be shipped to destinations for which no shipping option is offered.

Preorders

Products offered for preorder will include an estimated release or fulfillment period on the product page whenever practical.

Estimated preorder dates may change because of manufacturing, printing, freight or production delays.

If a significant delay occurs, we will provide updated information when available.

Shipping Delays

THIS ROCKS! is not responsible for delays caused by shipping carriers, customs authorities, weather, natural disasters, labor disruptions or other circumstances outside our reasonable control.

We will nevertheless assist customers in resolving legitimate shipping problems whenever practical.

Questions

For questions about shipping or an existing order, contact:

[CUSTOMER SERVICE EMAIL]