Return & Refund Policy

We want you to be happy with your purchase from THIS ROCKS! If there is a problem with your order, contact us and we will work to make it right.

Returns

Return requests must be made within 30 days of delivery.

To be eligible for a return, merchandise must be unused, unworn, unwashed and in substantially the same condition in which it was received. Items should include any original packaging or tags when applicable.

Before sending anything back, please contact us at [CUSTOMER SERVICE EMAIL] for return instructions. Returns sent without prior authorization may not be accepted.

Approved returns should be sent to:

[RETURN ADDRESS]

Customers are responsible for return shipping costs unless the item arrived damaged, defective, misprinted or incorrect.

Original shipping charges are not refundable unless the return resulted from an error by THIS ROCKS! or one of our fulfillment partners.

Made-to-Order Merchandise

Many THIS ROCKS! apparel, accessories and merchandise items are produced specifically after an order is placed.

Because these products are made to order, we generally cannot accept returns or exchanges for incorrect size selection, color preference, buyer's remorse or other changes of mind.

Please review product descriptions and sizing information carefully before ordering.

If a made-to-order item arrives damaged, defective, misprinted or materially different from what was ordered, contact us within 30 days of delivery and we will provide an appropriate replacement or refund.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted or incorrect, contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the item and the defect or damage

Once the issue is verified, we will arrange an appropriate replacement or refund at no additional cost to you.

Exchanges

Because many products are made to order, direct exchanges are not always available.

For eligible non-made-to-order merchandise, contact us within 30 days of delivery to determine whether an exchange is available.

If an item is defective or we sent the wrong product, we will correct the problem at our expense.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds are issued to the original payment method. Processing times after a refund is issued depend on your bank, credit card company or payment provider.

Shipping charges are not normally refundable unless the order was damaged, defective, incorrect or otherwise fulfilled improperly.

Final-Sale Items

Products specifically identified as Final Sale or Clearance — Final Sale cannot be returned for reasons of preference or change of mind.

Final-sale status does not affect your right to contact us regarding merchandise that arrives damaged, defective or incorrect.

Digital Products and Downloads

Digital products, downloadable materials and other electronically delivered products are non-refundable once they have been delivered or accessed, except where required by law.

Cancellations

If you need to cancel an order, contact us immediately.

We will make reasonable efforts to cancel an order that has not entered production or fulfillment. Because many products are made to order, cancellation may no longer be possible once production has begun.

Lost or Missing Orders

If tracking indicates that an order has been delivered but you cannot locate it, first check with household members, neighbors and the delivery carrier.

If an order appears to have been lost in transit, contact us at info@thisrocks.us so we can investigate.

Returns Damaged in Transit

Customers are responsible for securely packaging authorized returns. We cannot guarantee a refund for merchandise that is damaged because it was inadequately packaged for return shipment.

We recommend using a trackable shipping method for returned merchandise.

Legal Rights

Nothing in this policy limits any consumer rights that cannot legally be waived. Where applicable law provides customers with additional return, cancellation, refund or warranty rights, those legal requirements will apply.

Questions

Questions about returns, refunds or damaged merchandise can be sent to:

info@thisrocks.us